Will Coronavirus Affect Your Wedding or Dinner Party Booking?
Covid-19 Latest Information
Updated 21st March 2020
We want to assure you that we are being vigilant, keeping up to date with the latest information on Coronavirus and reviewing any implications it causes for us as a catering business. We will update this space when necessary.
First of all, we would like to reassure you that we are not panicking and remain calm and measured.
We will continue to trade outside Treliske Hospital, serving both NHS Staff and the public. We have assessed the risks and made the decision to remain open as we are outdoors and we have all of the necessary items in our 5 star rated kitchen to maintain a high level of cleanliness at all times (gloves, hand wash, anti- bac and blue roll).
However, we do understand that you may have questions about your upcoming booking and we will try to answer them below.
Will My Booking Still Go Ahead?
The government has advised avoiding crowded gatherings, non essential travel and social contact wherever possible. With this in mind we will not be taking any large bookings in confined indoor spaces between now and the end of April. For bookings made within this time, we will be in touch to discuss options. It may be that you wish to postpone, or we can talk through the extra measures we can currently make to keep your date.
For dinner parties, we will only be taking small bookings of 4 or less, in line with guidance from the government on social gatherings.
I enquired with registrars on 18th March and they have confirmed that they will still be working as normal, until forced to stop. However, on 20th March, the government have enforced a maximum of 5 people at a wedding.
It is difficult to speculate how the summer months will pan out, particularly as it is still unclear how the virus will survive in the summer. For the moment, we are staying positive and looking forward to our summer season. We will of course be taking extra precautions; we will ensure that all staff are following the guidelines with extra hand washing. We will also bring sanitising hand gel for the use within each venue. We will use fast acting antibacterial spray on all surfaces, disposable kitchen towel and disposable gloves. Staff will be vetted before coming to the venue, if they have been in contact with people infected with COVID-19 and/or think they or anyone in their household have symptoms similar to those of the virus they will not be permitted to work.
What If the Staff Get Ill?
In the unlikely event that Martin, myself or any other member of staff become ill with the virus. (We believe this to be a low threat, as we are all healthy people without existing medical conditions). We have sufficient staff for front of house and in the kitchen who are experienced and worked with us for the past few years. One chef already booked to work is as experienced as Martin, and would not struggle running a team with agency staff if necessary.
What If the Bridal Party/ Guests Get Ill?
We are sure that you are all doing all that you can to keep yourselves and loved ones safe from harm. We recommend that you keep in touch with your guests and ask them to follow the current guidelines. If they or anyone in their household have symptoms of the virus within a 14 day period of the wedding, politely ask that they do not attend. There may be elderly or vulnerable people that you are concerned about during their recommended self isolation period, or guests who were due to travel from abroad who are no longer able to. If this is causing great concern, please talk to us about postponing. There are of course other ways to keep those valued friends/ family members involved, such as through video calls on Skype or Zoom
To ensure that you are covered for this unfortunate possibility, we recommend that you consult with your own insurance to ensure this is included.
What If I Need to Cancel or Postpone?
We understand that cancelling or postponing your event is not something that you will have planned for. We are aiming to be as accommodating as possible in this difficult time for all involved. For all fully paid weddings we would like to offer to reschedule for free to a mutually convenient date before 31st March 2021.
The thought of postponing a large event like a wedding can be quite daunting. Hitched have some really helpful tips for doing this.
At present, if you decide to cancel your booking entirely you should consult your insurance provider, as we regret we are unable to refund your booking deposit. Please refer to our event terms and conditions for cancellation charges.
We will continue to keep in touch and update you on the situation and any additional measures we take on this page.
If you have an existing booking with us, please keep an eye on your emails for any important updates.
The Show Will Go On …
Until forced otherwise, we have every intention to continue as normal with all of our booked events, large and small. We continue to feel positive for the season ahead - despite the uncertainty induced by the media.
Thank you for taking the time to read this, it’s not all doom and gloom. We’re using this quiet time to focus on getting ready to smash the summer season and we cannot wait to see all your smiley faces!
Charlotte and Martin